1 Delivery Terms

Standard Shipping SLA:

• 15-calendar day delivery window (UNCTAD ASYCUDA World benchmarking)
• Real-time tracking compliant with MAP-21 §32803(d)

Loss Compensation:

• 30-business day investigation period (Montreal Convention Article 19)
• Full refund includes shipping fees (FTC Mail Order Rule 16 CFR §435)

2 Prohibited Items

Restricted commodities per:

• EU Cosmetics Regulation (EC) No 1223/2009 Annex II
• U.S. FDA 21 CFR §700.11 for cosmetic imports